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Return Policy

100% Satisfaction Guaranteed. If you are not fully satisfied with your purchase, you may request a full refund on the purchase price within 30 days. Customer is responsible for return shipping costs. Product must be returned to receive a refund. Once product is received a refund will be issued.

Product Effectiveness

If our products didn’t perform for you, there’s a good chance that you haven’t found the right dosage yet. A lot of our customers who report that cacao fruit extract didn’t work for their use case often times report back much more positive results with a higher dosage version of our products.

If you believe that to be the case, simply reach out to our customer support team through email at info@thecacao.com and somebody will help you find the right cacao fruit extract product and dosage for you, and to send a coupon to try that product.

Returns & Refunds

Items must be at least half full to be eligible for a return. All of our products contain a one month (30 days) supply of the recommended serving size. This allows you to use a daily dose of the recommended serving size for two weeks to see if the product is right for you. If you’ve used a majority or all of your product, you’re not eligible for a refund or return.

To initiate a return, please send our customer support team an email at info@thecacao.com with the subject “Return Request” and we’ll send you an address to send the products back to.

  • You may cancel an order at any time prior to shipment.
  • Customer is responsible for return shipping costs
  • Product must be returned to receive a refund
  • Once we receive your return, a full refund will be issued